Setting Standards and Building Confidence

Mission Statement.

The Utilities Intermediaries Association (UIA) will promote and enhance the reputation of Third-Party Intermediaries (TPIs) within the business utilities sector and give confidence to businesses that use their services. We do this by producing and maintaining a register of Brokers and Consultants who meet and continue to meet the Association’s requirements and agree and operate to the UIA Code of Practice. The UIA will maintain the processes whereby users of their services who become dissatisfied, can seek redress.

Charles Hendry former Energy Minister

“As a Minister and energy policy maker I have always had the greatest admiration and respect for the UIA and the very important work it does … (it) has no agenda apart from helping to ensure customers get high quality, fair and efficient service, enabling complaints which cannot be looked into by other authorities, to be investigated and given redress ..”

Runway Training​​
“I would just like to thank you for all of your assistance during the recent dispute with our existing energy supplier. As you are now aware, this supplier has now agreed to transfer the supply back to our previous supplier and without your guidance this simply would not be happening, so I am eternally grateful. You’re doing an outstanding job!!”

“Without the help and assistance we received from the UIA we would more than likely have ended up locked into a contract we didn’t want, hadn’t asked for and (based on the experience we’d had) all but impossible for us to leave. I cannot recommend the UIA highly enough. “