The Utilities Intermediaries Association (UIA) is a not for profit trade body for UK third party intermediaries (TPIs) operating in the business energy and water sectors. Typically these organisations will be consultants or brokers and their agents, and provide a wide range of services from procurement, bill validation, query resolution and energy/water management in exchange for fees.
The UIA Code of Practice and Independent Customer Redress Scheme was established in 2006 following extensive industry-wide consultation with energy regulator Ofgem, the Office of Fair Trading (now part of the Competition and Markets Authority), energy suppliers and TPIs. It was formed in response to growing concerns that the actions of a few unscrupulous TPI’s was damaging the reputation of the TPI sector as a whole.
TPIs signed to the UIA Code of Practice have committed to treating their customers honestly and transparently and to work to a high standard. Furthermore, members have agreed to adhere to any decisions that are made under the Customer Redress Scheme, should a complaint about their services be upheld. For business consumers, in employing the services of a UIA registered TPI, they have the assurance of knowing that sharp practices will not be tolerated.
The UIA Boat Mark is recognised as a guarantee of integrity, competence, and a consistently high standard of service.
Here you will find the most frequently asked questions, if there is something we have not answered please contact us.