Sarah Edwards, MP for Tamworth and the Villages and a member of the influential Business and Trade Select Committee, is calling on small businesses to speak up about their experiences with energy companies – particularly where the Energy Ombudsman has fallen short. Sarah is rightly concerned about the scale of poor practice in the sector,...Read More

UIA  recently met with the non-domestic lead at Citizens Advice. The object of this meeting was to make CAB aware of pitfalls for the customer should they sign to a contract through a TPI and then decide to remain with the incumbent.   Such decisions can potentially leave them vulnerable to possible cost recovery for the...Read More

The UIA had another meeting with DESNZ to once again make the case that TPIs should be directly regulated rather than subject to indirect regulation via suppliers. The rejection of a QDSS that has met the criteria set out by Ofgem, based  purely on the supplier’s [vendor] preference, clearly illustrates why the current model is...Read More